Terms and Conditions of Use for Lingua Linkup

Welcome to Lingua Linkup! Please read these terms and conditions (“Terms”) carefully before using our website or any of our services. By accessing or using our website or services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our website or services.

Privacy Policy

We take your privacy seriously. Our Privacy Policy outlines how we collect, use, and protect your personal information. By using our website or services, you consent to the terms of our Privacy Policy.

Cookies

Our website may use cookies to improve your user experience. By using our website or services, you consent to our use of cookies.

Acceptance of Terms and Conditions

By accessing or using our website or services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our website or services.

License of Use

We grant you a limited, non-exclusive, non-transferable license to use our website and services for your personal or non-commercial use only. All rights not expressly granted to you in these Terms are reserved by Lingua Linkup.

User Accounts

To access certain features of our website or services, you may need to create an account. You are responsible for maintaining the confidentiality of your account and password and for all activities that occur under your account.

User Representations

By using the Website or Service, you represent and warrant that:

a) You are at least 18 years old or have the legal capacity to enter into this agreement.

b) The information you provide to Lingua Linkup is accurate, current, and complete.

c) You will comply with all applicable laws and regulations while using the Website or Service.

d) You will not use the Website or Service to infringe upon the rights of others or engage in any unlawful activities.

User Registrations

To access certain features or services, you may need to create a user account. You agree to provide accurate and complete information during the registration process. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

Contribution License

By posting, submitting, or otherwise contributing content to the Website or Service, you grant Lingua Linkup a worldwide, royalty-free, non-exclusive, sublicensable, and transferable license to use, reproduce, modify, adapt, publish, translate, distribute, perform, and display such content in connection with the operation of the Website and Service.

Guidelines or Reviews

Lingua Linkup provides guidelines for user-generated content and encourages users to submit reviews, comments, or feedback on the Website or Service. However, Lingua Linkup strictly prohibits the submission of obscene, grotesque, discriminatory, or otherwise offensive content.

Rejection of Obscene, Grotesque, and Discriminatory Content

Users must refrain from posting or submitting content that includes explicit language, sexually explicit material, violent or gory imagery, or content that promotes hatred, discrimination, or harm towards individuals or groups based on race, ethnicity, gender, religion, disability, or any other protected characteristic.

Content Moderation

Lingua Linkup reserves the right to moderate, review, remove, or edit any user-generated content that violates these guidelines or is deemed inappropriate. Lingua Linkup aims to maintain a respectful and inclusive environment for all users, and any content that contradicts these principles will not be tolerated.

Reporting Violations

Users are encouraged to report any instances of obscene, grotesque, or discriminatory content that they come across on the Website or Service. Lingua Linkup will investigate such reports promptly and take appropriate action, which may include removing the content and taking disciplinary measures against the responsible user.

User Responsibility

Users are responsible for the content they post, submit, or otherwise contribute to the Website or Service. By sharing content, users affirm that they have the necessary rights and permissions to do so, and they understand that they will be held accountable for any violations of these guidelines.

Positive and Constructive Contributions

Lingua Linkup encourages users to provide reviews, comments, or feedback that are constructive, informative, and respectful. Users are welcome to share their experiences, insights, and suggestions in a manner that contributes positively to the Lingua Linkup community.

Lingua Linkup’s Discretion

Lingua Linkup reserves the right to exercise its discretion in determining the appropriateness of user-generated content, applying these guidelines fairly and consistently.

Note: Lingua Linkup is committed to promoting a safe and inclusive environment for all users. Violations of the guidelines outlined in this section may result in disciplinary action, including the termination of user accounts and restriction of access to the Website or Service.

Social Media, Third-Party Accounts

The Website or Service may offer features that allow you to connect or link your account with social media platforms or third-party accounts. By linking your account, you authorize Lingua Linkup to access and use certain information from these accounts in accordance with our Privacy Policy.

Third-Party Websites and Content

The Website or Service may contain links to third-party websites or display content from third parties. Lingua Linkup does not endorse or assume any responsibility for the content, products, or services provided by these third parties. Your interactions with third-party websites or content are subject to their terms and conditions and privacy policies.

Service Management

Lingua Linkup reserves the right to modify, suspend, or terminate all or part of the Website or Service at any time, without prior notice. Lingua Linkup shall not be liable for any damages or losses incurred as a result of such modifications, suspensions, or terminations.

Copyright Infringements

Lingua Linkup respects the intellectual property rights of others. If you believe that any content on the Website or Service infringes your copyright, please follow our designated procedures for reporting copyright infringements, as outlined in our Copyright Policy.

Term and Termination

These Terms and Conditions will remain in effect until terminated by either party. You may terminate your account at any time by following the account closure procedures provided by Lingua Linkup by contacting us in writing. Lingua Linkup may also terminate or suspend your account and access to the Website or Service, with or without cause, at its sole discretion.

Acceptable Use Policy

You agree to use our website and services only for lawful purposes and in compliance with all applicable laws, rules, and regulations. You agree not to use our website or services in any way that violates any applicable federal, state, local, or international law or regulation. Furthermore, you agree not to interfere with or disrupt the operation of our website or services.

International Use and Compliance

Our website and services may be accessed from countries around the world. You agree to comply with all applicable laws, rules, and regulations regarding your use of our website and services, including without limitation, laws regarding the transmission of technical data exported from the United States or the country in which you reside.

Termination and Modification

We reserve the right to terminate or modify these Terms, our Privacy Policy, or our website or services, at any time without notice. It is your responsibility to check the website for any updated T&Cs. Your continued use of our website or services after any such modifications shall constitute your acceptance of the modified Terms.

Disclaimers

Our website and services are provided “as is” and without warranties of any kind, whether express or implied. We do not guarantee that our services will meet your requirements or be uninterrupted, timely, secure, or error-free. We do not guarantee the accuracy or completeness of any content on our website or provided through our services. Furthermore, we are not responsible for any content provided by third parties.

Booking Services and Educational Content

• Lingua Linkup provides the opportunity to access educational content and private tutoring services.
• Lingua Linkup reserves the right to modify or discontinue any Booking Services at any time, without notice to you.
• Lingua Linkup may offer different booking plans, with different fees and features.
• By booking any Lingua Linkup service, you agree to pay the fees associated with that service and to abide by these Terms.
• More detailed information on how we collect user information can be found in our Privacy Policy.

Booking Fees and Payments

• Booking fees for Lingua Linkup are due and payable in advance of the booking period.
• Lingua Linkup accepts various forms of payment, such as credit cards or other payment methods that we may make available.

Payment Methods

Lingua Linkup accepts various forms of payment, providing you with flexibility and convenience when accessing our Services. The payment methods available may include, but are not limited to, credit cards, debit cards, electronic fund transfers, and other payment methods that we may make available from time to time.

• Credit Cards: When paying with a credit card, you authorize Lingua Linkup to securely collect and process your credit card information. We partner with reputable payment service providers to ensure the security of your payment details. By providing your credit card information, you represent and warrant that you are authorized to use the provided payment method.
• Debit Cards and Electronic Fund Transfers: Lingua Linkup may also accept debit cards or electronic fund transfers, depending on the available payment options. By using these payment methods, you authorize Lingua Linkup to securely collect and process the necessary payment information for the transaction.
• Payment Authorization: By providing your payment information, you authorize Lingua Linkup to charge the designated payment method for the agreed-upon amount related to the Services you request. You acknowledge that Lingua Linkup may store and use your payment information in accordance with our Privacy Policy.
• Third-Party Payment Processors: Lingua Linkup may utilize third-party payment processors to facilitate payment transactions. These processors may have their own terms and conditions and privacy policies governing the use of your payment information. By choosing to make a payment through a third-party payment processor, you agree to comply with their terms and conditions.
• Currency and Exchange Rates: Lingua Linkup may support multiple currencies for payment transactions. If your payment is processed in a currency different from the one displayed on our website, your payment may be subject to currency conversion fees or exchange rate fluctuations. Lingua Linkup is not responsible for any additional charges or fees imposed by your bank or financial institution.
• Payment Disputes and Chargebacks: In the event of a payment dispute or chargeback, you agree to contact Lingua Linkup’s customer support before initiating any chargeback with your bank or financial institution. We will make reasonable efforts to resolve the issue promptly and in accordance with our refund policy.
• Taxes: Depending on your jurisdiction, applicable taxes, such as sales tax, goods and services tax (GST), value-added tax (VAT), or other similar taxes, may be added to the total amount due. The taxes applied will be based on the relevant tax laws and regulations of your location.

Lingua Linkup reserves the right to adjust the fees associated with making bookings on their platform. This includes any charges or costs related to the services provided, such as administrative fees, transaction fees, or service fees. The company may increase or decrease these fees as they deem necessary.

Lingua Linkup reserves the right to cancel any Booking Services if payment is not received or if the payment method is declined:

• Non-Payment: If you fail to submit the required payment for the Booking Services, Lingua Linkup reserves the right to cancel the booking. This refers to situations where you either intentionally or inadvertently do not provide the necessary funds or payment information to complete the transaction.
• Declined Payment Method: If the payment method you have chosen is declined or unable to process the payment for the Booking Services, Lingua Linkup may cancel the booking. This can occur when, for example, your credit card is expired, your bank account lacks sufficient funds, or there is an issue with the selected payment processor.

Cancellation Policy

Lingua Linkup has a cancellation policy in place to ensure efficient scheduling and fair treatment for both parties involved. If you wish to cancel a Booking Service, you are required to provide a minimum notice of 4 hours before the scheduled lesson time. Failure to do so may result in the following consequences:

• Lesson Pre-Arranged: If the lesson has been pre-arranged with a specific instructor, and you cancel within the 4-hour window, no refunds or money back will be provided. This is because the instructor has already reserved their time specifically for your lesson, and late cancellations prevent them from scheduling other appointments during that time.
• Lesson Availability: In case the booking was not instructor-specific, Lingua Linkup will endeavor to reschedule the lesson at a mutually convenient time. However, refunds or money back will not be issued for cancellations made within 4 hours of the scheduled lesson.

Refunds for services provided through Lingua Linkup are subject to our refund policy. The refund policy outlines the conditions and criteria for eligibility and the process to request a refund. Please refer to the refund policy, which is incorporated by reference into these terms and conditions.

Credits: Lingua Linkup may offer credits that can be used towards future purchases or services on our platform. These credits hold no cash value and can only be applied as specified by Lingua Linkup. The terms and conditions for the use of credits will be outlined separately, and you are responsible for understanding and complying with these terms.

Credits are provided as a full refund minus transaction costs incurred by Lingua Linkup to accept the original payment. These credits can be used for future bookings on the platform.

Lingua Linkup reserves the right to modify or update its refund and credit policies at any time. Changes to these policies will be effective immediately upon posting the updated policies on our website or through other appropriate communication channels.

Payment Notifications

Lingua Linkup will notify you by email or SMS regarding the payment and billing details for your purchased classes. These notifications will inform you about the upcoming booking period and provide information about the payment process.

SMS and Email Compliance

At Lingua Linkup, we strive to maintain transparent communication with our clients through SMS notifications, ensuring a seamless experience when interacting with our services. By opting into SMS communications in our forms, you consent to receive messages for various purposes, including service updates, reminders, promotional messages, and other important notifications related to your interactions with us.

Opt-in Consent

• By voluntarily providing your phone number through our field on Calendly forms or by selecting the SMS checkbox on our B2B forms, you are giving consent to receive SMS communications from us.
• These communications may include, but are not limited to, appointment reminders, educational updates, class notifications and changes to service availability.

Message Frequency

• The frequency of SMS communications you receive depends on the nature of your relationship with Lingua Linkup.
  • Service-related messages may be sent periodically as reminders for classes, educational updates, appointment confirmations, and reschedules.
  • Marketing messages may be sent to provide you with information about or services. 

Client Data Use and Storage

We are committed to protecting your privacy and ensuring the security of your personal information. This section outlines how we handle the collection, use, and storage of client data.

Data Collection

• When you use our services, including signing up for classes or opting into SMS communications, we collect personal data, such as your name, phone number, email address, and other relevant contact information.
• We may also collect data related to your interactions with our services, such as the number of classes you’ve attended, your preferences, and your communication history.

Use of Data

• The personal data we collect is used to improve your experience with Lingua Linkup and provide you with the most relevant services. This includes:
  • Sending you SMS notifications for service updates, class reminders and customer service messages.
  • Improving our educational services by tailoring class recommendations or providing updates based on your preferences and interactions.
  • Conducting marketing campaigns (with your consent) to notify you of new services that may be of interest to you.
  • For operational purposes, such as customer support, troubleshooting, or addressing issues with your account.

Data Storage

• We take the security of your data seriously. All client data is stored securely using industry-standard encryption protocols.
• Our databases and systems are regularly monitored and maintained to ensure the safety and confidentiality of your personal information.
• Personal data is stored for as long as it is needed to fulfill the purposes outlined above or as required by law.

Third-Party Data Sharing

• We do not sell, rent, or share your personal data with any third parties except in the following instances:
  • When we use trusted third-party service providers to facilitate SMS communications, data processing, and related services. These service providers are subject to strict confidentiality agreements and data protection regulations.
  • When we are required by law or government authorities to disclose information.
  • To protect the rights and safety of Lingua Linkup, our clients, and our service users.

Example SMS Permission Message

“By providing your phone number, you agree to receive text messages from Lingua Linkup. Message and data rates may apply.”

Governing Law

These Terms will be governed by and construed in accordance with the laws of Florida, without giving effect to any principles of conflicts of law.

Any legal action arising out of or related to these Terms must be brought in the state or federal courts located in Miami-Dade County.

Message and Data Rates

By using our Services, you acknowledge and agree that standard message and data rates may apply. These rates are determined by your mobile carrier or internet service provider, and Lingua Linkup has no control over them. You are solely responsible for any charges incurred for sending and receiving messages, accessing our Services, or using data through mobile devices or internet connections.

Lingua Linkup is not responsible for any fees, overage charges, or additional costs that you may incur from your mobile carrier or internet service provider while using our Services.

Security Measures

Lingua Linkup takes the security of your personal information seriously and implements reasonable measures to protect it from unauthorized access, loss, misuse, or alteration. We employ industry-standard security practices and technologies to ensure the confidentiality, integrity, and availability of your information.

However, please be aware that no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

You are responsible for maintaining the security and confidentiality of your account credentials, such as your username and password. Please refrain from sharing this information with others and notify us immediately if you suspect any unauthorized access to your account.

In the event of a data breach or any unauthorized access to your personal information, we will take prompt action to mitigate the impact of such an incident and notify you in accordance with applicable laws and regulations.

Contact Info

For any inquiries, please contact us at:

Lingua Linkup

Phone: 855-960-1144

Email: [email protected]

To ensure clear communication and accurate record-keeping, we encourage you to conduct all correspondence with us in writing. This includes any requests, cancellations, or changes related to your bookings. Our team is readily available to assist you and address any concerns you may have.

Thank you for using Lingua Linkup!