English training for call centers
Clear, confident English for every customer call
Live group classes with bilingual tutors and role-plays built from your own call flows, so agents can understand English-speaking callers the first time and sound professional doing it.
- Listening and speaking first
- Your call flows built in
- Certificate of completion
- Vocab sheet: Spelling and numbersEnglish and Spanish, side by sidePDF
- Your call script, in EnglishFrom your call flowsYOURS
- De-escalation phrasesBuilt from your QA guidelinesYOURS
Trusted by teams at
Our guarantee: every learner moves up at least one full language level within the program.
What your team will be able to do
The English your agents need on every call
Opening and verifying
Greet callers, confirm identity and take down names, spelling and numbers correctly.
Understanding accents
Follow fast speech and different accents, and ask callers to repeat politely.
Upset callers
Stay calm, apologize, and de-escalate with natural, professional phrases.
Notes and tickets
Write clear call notes, emails and tickets in English.
How it works
From sign-up to first class in 2 weeks
One Learning Advisor runs your program from start to finish: assessments, scheduling groups around shifts, attendance and progress reports, and a single contact for HR and managers.
- 1
1-on-1 assessment
A short call with each employee to check their level, their role, their biggest challenges and when they can attend.
- 2
Smart grouping
We build small groups of up to 6 by level, role and schedule, and can tailor the vocabulary to your workflows.
- 3
Classes launch
Group classes start within 2 weeks of the assessments, with self-study access (where a course fits) and materials ready on day one.
- 4
Assess and certify
4 to 6 progress assessments along the way, and a certificate for everyone who completes the program.
A look inside
Practice on the phone, feedback from a real tutor
Screens shown are from our general Spanish course. An English self-study track for your industry can be built on request.
For HR and operations managers
See exactly how your team is doing
Your own admin view, built for the people who sponsor the training.
Live progress
Study time, test scores and completion rates for every learner.
Filter by team
Group learners by location, department or team tag.
Activity logs
Last active dates and login consistency, so you know who needs a nudge.
Training formats and pricing
Most teams start with live group lessons
Anyone who needs extra help can add 1-on-1 sessions. A self-study track built for your industry is available on request. It takes time to build and may cost extra, so we give you the timeline and price up front, in your proposal. Programs run 30 or 52 lesson hours per level, Basic (A0 to A2) or Intermediate (A2 to B1). Lessons are recorded and scheduled around your shifts.
Estimate your team’s monthly cost
How many learners?
Plus a one-time $240 setup ($40 per learner) to assess and organize the groups. An estimate, not a quote.
Book a demoGet self-study accessPricing breakdown
These are the rates the estimate above is built from, not extra costs.
Group lessons
Up to 6 staff learning together with one tutor.
$88 per group, per hour
Book a demoSelf-study course
24/7 access to our finished self-study courses, per active learner.
$18 per active learner, per month
Book a demoYour tutors
We pick the right tutors for your team
Your agents don't have to search or choose. We assign bilingual tutors who fit your industry, each person's level and your team's schedule, before and after shifts included.
Bilingual and qualified
Every tutor is bilingual and certified to teach, so beginners get explanations in Spanish when they need them.
Native Spanish speakers who teach English
Our tutors are certified to teach English and explain in Spanish when a beginner gets stuck, so nobody gets lost in the first weeks.
Matched and managed by us
We assign each group its tutor, and add 1-on-1 sessions for anyone who falls behind on the quizzes.
Case study
How a 30-person construction crew moved up a full language level
A 58-hour program over 4.5 months: live classes three times a week, unlimited self-study, and a test every two units to track progress.
Read the case studyWhat learners on our team programs say
“The topic is highly relevant because it covers precise scenarios from my job, allowing me to immediately apply what I've learned.”
“Technical vocabulary is no longer a struggle for us, and I feel much more confident speaking.”
“Everything was explained very well by the tutors, who were very patient, professional, punctual, and organized.”
Questions from call center managers
Who is this training for?
Call center and contact center agents, team leads and quality staff who handle calls, chats or emails with English-speaking customers.
Is there a ready-made self-study course for our industry?
Not yet. Our finished self-study courses cover general Spanish (Intermediate B1 and verb conjugation), construction (Spanish and English), electrical work, water and sewer inspection, drywall, landscaping, and healthcare (patient intake and vital signs). Teams in other industries start with live group classes built around their work and vocab sheets made from their own material. We can also build a self-study track for your industry. It takes time to build and may cost extra, so we give you the timeline and price up front, in your proposal.
Can you train on our own scripts?
Yes. We build lessons and role-plays from your call flows, scripts and QA guidelines, or create a custom course that you own, quoted separately.
Do agents need any English to start?
No. Group lessons start from zero, with explanations in Spanish when a beginner gets stuck. A 1-on-1 assessment puts each person in the right group, and people who already know some English skip ahead.
When do classes happen?
Around your shifts: before or after a shift, or in scheduled off-phone time. Most teams start with group lessons once or twice a week. Each lesson is 60 minutes and can be stretched to 90.
How will managers know how it's going?
Every lesson is recorded. You get weekly attendance reports and a monthly update on each person's progress and test scores.
Do participants get a certificate?
Yes. Everyone who completes a self-study or tutor-led course receives a certificate of completion.
More for call center teams
Book a free demo for your team
20 minutesA quick video call to show you how it works and plan a program that fits your team.
What you’ll see
- The admin portal and progress reports
- The self-study course and its materials
- Your goals, and how we’d plan a program around them
After the demo, you get
- Free trial of the self-study courseLog in and try it yourself, with access for your team members too.
- A free sample lesson30 or 60 minutes, group or individual, for you and your team.
- A one-pager to share internallyMade for your organization: pricing, timeline, and course customization if you need it.
- Talk to our clientsWe’ll connect you with current clients so you can hear how it went for them.