Spanish verbs for call center
A free Spanish verb conjugator for customer service and call center agents. The verbs agents use on every call: answer, transfer, confirm, spell and solve. Tap a verb to see every tense, or type any other verb.
conjugation
to call
- Gerund
- Past participle
Want to use llamar in real conversation? Meet a tutor in a free 15-minute intro call.
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What happens now or usually.
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Finished actions in the past.
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Habits, background and descriptions in the past.
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What will happen.
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What would happen.
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What has happened (haber + participle).
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Wishes, doubts and advice.
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Wishes and if-clauses in the past: si tuviera, if I had.
| Do | Don't | |
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| tú | ||
| usted | ||
| ustedes |
Instructions and safety rules. Use usted with clients, patients and coworkers you don't know well, and ustedes for a group.
Verb phrases with llamar
Shortcuts you can use before you know every tense: only the first verb changes, and llamar stays as it is.
- Estar + gerundioI'm …ingAn action in progress. Past: estaba + gerundio.
- Ir a + infinitivoI'm going to …Plans and the near future.
- Tener que + infinitivoI have to …What you must do, like work tasks.
- Acabar de + infinitivoI just …Something that just happened.
- Soler + infinitivoI usually …Habits and routines.
24 key Spanish verbs for call center
Each verb with a real example from the job and its polite (usted) command, the way you give instructions and safety rules. Tap a verb to see all its tenses, or tap a command or example to hear it.
| Verb | Example at work |
|---|---|
| llamarto callCommand: · No llame | Thank you for calling. How can I help you? |
| contestarto answerCommand: · No conteste | Nobody answered the phone. |
| esperarto hold, to waitCommand: · No espere | Can you hold for a moment, please? |
| transferirto transferCommand: · No transfiera | I'm going to transfer you to another department. |
| comunicarto put throughCommand: · No comunique | I'll put you through to the supervisor. |
| colgarto hang upCommand: · No cuelgue | Please don't hang up. |
| confirmarto confirmCommand: · No confirme | Can you confirm your address? |
| verificarto verifyCommand: · No verifique | I need to verify your identity. |
| deletrearto spellCommand: · No deletree | Can you spell your last name? |
| repetirto repeatCommand: · No repita | Could you repeat that, please? |
| ayudarto helpCommand: · No ayude | I'm happy to help you. |
| resolverto resolveCommand: · No resuelva | We're going to resolve the problem today. |
| solucionarto fix, to solveCommand: · No solucione | We've fixed the error on your account. |
| cancelarto cancelCommand: · No cancele | Do you want to cancel the order? |
| cobrarto chargeCommand: · No cobre | You were charged twice this month. |
| reembolsarto refundCommand: · No reembolse | We're going to refund your money. |
| actualizarto updateCommand: · No actualice | I'm going to update your phone number. |
| enviarto sendCommand: · No envíe | I'll send you the confirmation by email. |
| recibirto receiveCommand: · No reciba | Did you receive the package? |
| devolverto returnCommand: · No devuelva | You can return the product within 30 days. |
| explicarto explainCommand: · No explique | Let me explain how it works. |
| disculparseto apologizeCommand: · No se disculpe | We apologize for the delay. |
| escucharto hearCommand: · No escuche | Sorry, I can't hear you well. |
| atenderto assistCommand: · No atienda | Thank you for your patience. We'll be with you shortly. |
Go further with your team
- Spanish phrases for call center: ready-to-use sentences for the job, read aloud.
- Spanish training for call center teams: a self-study course and live group classes built for your work.
- Free study tools: flashcards, quizzes and a verb cheat sheet.
Verbs for other jobs
- Construction verbs
- Medical verbs
- Dental verbs
- Mental Health verbs
- Law Enforcement verbs
- Legal verbs
- Restaurant verbs
- Hotel verbs
- Electrical verbs
- Social Services verbs
- Supervisors verbs
Or use the Spanish verb conjugator for any verb.
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