SPANISH PHRASES FOR HOTEL STAFF
Effective communication is essential in the hospitality industry. For hotel staff, knowing key Spanish phrases can help provide excellent service to Spanish-speaking guests. Below is a list of commonly used English-to-Spanish vocabulary to assist in creating a welcoming and accommodating environment.
Vocabulary
This English-Spanish vocabulary is designed for hotel staff, focusing on key phrases to improve guest communication, handle check-ins, and deliver outstanding service. Discover essential categories to boost your bilingual skills in the hospitality industry.
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Common Terms
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Hotel Areas
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Services and Amenities
- Greetings & General Hospitality
- Check-In & Reservations
- Room & Amenities
- Directions & Assistance
- Dining & Room Service
- Problem-Solving & Apologies
- Farewell
Common Terms
Fundamental words and phrases that form the basis of daily communication between hotel staff and guests.
| English | Spanish |
|---|---|
| Check-in | Registro de entrada |
| Check-out | Registro de salida |
| Booking | Reserva |
| Guest | Huésped |
| Luggage | Equipaje |
| Bellhop | Botones |
| Concierge | Conserje |
| Room key | Llave de la habitación |
| Floor | Piso |
| Housekeeping | Servicio de limpieza |
| Maintenance | Mantenimiento |
| Towels | Toallas |
| Blanket | Manta |
| Pillow | Almohada |
| Toilet paper | Papel higiénico |
| Shampoo | Champú |
| Soap | Jabón |
| Reception desk | Recepción |
| Front desk | Mostrador de recepción |
| Restroom | Baño |
| Public area | Área pública |
| Wake-up call | Llamada de despertador |
| Vacancy | Vacante |
| Fully booked | Completamente reservado |
| Reservation number | Número de reserva |
| Deposit | Depósito |
| Credit card | Tarjeta de crédito |
| Invoice | Factura |
| Payment | Pago |
| Refund | Reembolso |
| Front of house | Área de atención al cliente |
| Back of house | Área de servicio |
| Housekeeper | Ama de llaves |
| Porter | Maletero |
| Room upgrade | Mejora de habitación |
| Turn-down service | Servicio de corte de cama |
| Check-in desk | Mesa de registro |
| Key card | Tarjeta llave |
| Do not disturb | No molestar |
| Booking confirmation | Confirmación de reserva |
| Room number | Número de habitación |
| Guest complaint | Queja del huésped |
| Emergency exit | Salida de emergencia |
| Hotel policy | Política del hotel |
Hotel Areas
Terms used to identify specific locations within the hotel, such as the lobby, pool, and fitness center, to assist in guiding guests.
| English | Español |
|---|---|
| Room | Habitación |
| Lobby | Lobby |
| Restaurant | Restaurante |
| Pool | Piscina |
| Gym | Gimnasio |
| Elevator | Ascensor |
Services and Amenities
Expressions to describe and promote the hotel’s facilities, including housekeeping, spa services, and entertainment options.
| English | Español |
|---|---|
| Cleaning | Limpieza |
| Air conditioning | Aire acondicionado |
| Room service | Servicio a la habitación |
| Laundry service | Servicio de lavandería |
| Internet/Wi-Fi | Internet/Wi-Fi |
| Mini-bar | Mini-bar |
Greetings & General Hospitality
Phrases for welcoming guests, making introductions, and ensuring they feel comfortable and valued.
| English | Spanish |
|---|---|
| Welcome to the hotel. | Bienvenidos al hotel. |
| How can I help you? | ¿Cómo puedo ayudarle? |
| Thank you for choosing our hotel. | Gracias por elegir nuestro hotel. |
| Have a great stay. | Que tenga una excelente estadía. |
| Good morning/afternoon/evening. | Buenos días/tardes/noches. |
Check-In & Reservations
Language for assisting with reservations, check-in procedures, and addressing booking inquiries.
| English | Spanish |
|---|---|
| Do you have a reservation? | ¿Tiene una reservación? |
| May I see your ID or passport, please? | ¿Puedo ver su identificación o pasaporte? |
| Your room number is... | Su número de habitación es... |
| Here is your key/card. | Aquí está su llave/tarjeta. |
| Check-in is at 3 PM. | El registro de entrada es a las 3 PM. |
| Check-out is at 11 AM. | La salida es a las 11 AM. |
Room & Amenities
Useful terms for describing room features, amenities, and in-room services available to guests.
| English | Spanish |
|---|---|
| Where is my room? | ¿Dónde está mi habitación? |
| Your room is on the (first/second) floor. | Su habitación está en el (primer/segundo) piso. |
| Is there Wi-Fi in the room? | ¿Hay Wi-Fi en la habitación? |
| The pool/gym/spa is open from... | La piscina/gimnasio/spa está abierto de... |
| Do you need more towels/sheets? | ¿Necesita más toallas/sábanas? |
| The mini bar is in the room. | El minibar está en la habitación. |
Directions & Assistance
Phrases to guide guests around the hotel or provide help with their requests and needs.
| English | Spanish |
|---|---|
| The elevator is to the right/left. | El ascensor está a la derecha/izquierda. |
| The restaurant is on the ground floor. | El restaurante está en la planta baja. |
| Would you like help with your luggage? | ¿Le gustaría ayuda con su equipaje? |
| Please follow me. | Por favor, sígame. |
| How can I get to...? | ¿Cómo puedo llegar a...? |
Dining & Room Service
Vocabulary to take meal orders, recommend menu items, and provide excellent dining service.
| English | Spanish |
|---|---|
| The restaurant is open from... | El restaurante está abierto de... |
| Would you like to see the menu? | ¿Le gustaría ver el menú? |
| Do you have any dietary restrictions? | ¿Tiene alguna restricción alimenticia? |
| Your order will arrive in... minutes. | Su pedido llegará en... minutos. |
| Breakfast is included with your stay. | El desayuno está incluido con su estancia. |
Problem-Solving & Apologies
Key phrases for resolving guest concerns, handling complaints, and offering sincere apologies.
| English | Spanish |
|---|---|
| I’m sorry for the inconvenience. | Lo siento por el inconveniente. |
| We’ll send someone to fix it right away. | Enviaremos a alguien para arreglarlo de inmediato. |
| Can I offer you another room? | ¿Puedo ofrecerle otra habitación? |
| Let me check that for you. | Déjeme verificar eso por usted. |
| Thank you for your patience. | Gracias por su paciencia. |
Farewell
Expressions to bid farewell and leave a positive lasting impression as guests depart.
| English | Spanish |
|---|---|
| Thank you for staying with us. | Gracias por hospedarse con nosotros. |
| Have a safe trip. | Que tenga un buen viaje. |
| We hope to see you again soon. | Esperamos verlo pronto nuevamente. |
| Please leave a review online. | Por favor, deje una reseña en línea. |
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