English Training for Call Centers

This training program is designed for Call Centers or Contact Centers looking to strengthen their English communication skills to enhance communication in the workspace and improve management.

You can find other Language Programs for Call Centers Here:

Spanish Training for Call Centers

The duration of our training programs varies depending on your needs, and your managers or staff level. You can have monthly, quarterly and annually subscription programs custom-made for you. Each course level is 52 hours, and we offer Basic, Basic+, Intermediate, Intermediate+, Advanced, and Advanced+ courses.

There are no specific prerequisites. Our programs cater to various levels of English proficiency, from beginners to advanced learners.

All employees will have a login on https://training.lingualinkup.com/ and then they will do classes online with their assigned tutor. That is for the group or 1-on-1 lessons. Then for the self-study courses we offer, they will use the same login, and complete the course online in their own time. We can also add in material from your training library to enhance your course.

Our curriculum is tailored specifically for Call Centers, focusing on essential communication skills, vocabulary, and phrases needed in a Call Center (and can be adapted to your industry or client’s needs). It includes practical scenarios, role-playing exercises, and cultural insights to ensure effective communication with English-speaking callers.

Absolutely! We can customize the lessons based on your specific requirements.

Yes, we provide a certificate of completion for each participant who finishes the self-study or tutor-led courses. This certificate acknowledges their effort and the skills they have acquired, which can be a valuable addition to their professional development.

Yes, you can pre-select the tutors you want.

Our group classes are better with groups from 2 to 6 students.

Getting started is easy! Click on Book a Demo to book a free demo with us. Our team will confirm the time for the demo, and then present specific costs and program details that match your needs.

Each lesson is 60 minutes, but we can extend it to 90 minutes if you would like. Completely able to customize it as you wish.

We typically just start everyone off in group lessons, once or twice per week (or offer two times of the week for people to join, in case they miss the first one). The lesson can be on the weekends or weekdays, morning or evenings. Anytime that is convenient for the team.

Yup, all lessons are recorded in our platform, and you and the students can access them anytime. We also do periodic updates for you once per month on the employee’s progress and test scores. We also send over weekly attendance reports.

Once per month, only for lessons scheduled by the students. We bill at the end of Month 1 that you start for the previous month, and then billing is done monthly after that. All contracts are month to month. And you only pay for lessons scheduled. So if your lessons go up or down, we will adjust the billing to match what you are scheduling each week/month.

No problem! All our lessons are recorded and available on our platform for review. Employees can catch up on any missed lessons at their convenience. We also offer flexible scheduling options to ensure everyone can attend.

Participants will need a computer or mobile device with internet access. We use a user-friendly online platform for all lessons, recordings, and resources, ensuring easy access and a seamless learning experience. Both our tutor-led and self-study courses are able to be done on a mobile phone, so there is no issue on accessibility.